❓ FAQs
We’ve compiled answers to the most common questions our customers ask about Fragrance Vault and our luxury fragrance collection.
If you don’t find your answer here, feel free to contact us anytime.
1. Where is Fragrance Vault based?
Fragrance Vault is proudly based in the United States, and all orders are shipped from within the country.
📍 Address: 15 Valley Rd, Colbert, Georgia 30628, United States
2. What brands do you sell?
We specialize in luxury designer fragrances from:
• Louis Vuitton
• Parfums de Marly
These brands are known worldwide for their premium ingredients, craftsmanship, and sophisticated scent profiles.
3. Do you ship internationally?
No. At the moment, Fragrance Vault ships only within the United States.
4. How long does shipping take?
Orders are typically processed within 1–3 business days.
After shipment, most orders arrive within 3–7 business days, depending on your location and selected shipping method.
5. How much does shipping cost?
Shipping costs are calculated automatically at checkout based on:
• Delivery address
• Selected shipping method
• Order size
All shipping charges are clearly displayed before you complete your purchase.
6. How can I track my order?
Once your order has shipped, tracking details will be provided so you can monitor your shipment until delivery.
Please allow up to 24 hours for tracking updates to appear.
7. What is your return policy?
We accept returns within 30 days of delivery for unopened and unused perfumes in their original packaging.
Due to hygiene and product integrity standards, opened or used perfumes cannot be returned unless the item arrived damaged or incorrect.
Please review our Return & Refund Policy for complete details.
8. How do I start a return?
To begin a return:
• Contact our support team
• Provide your order number
• Explain the reason for return
Our team will guide you through the return process.
9. Can I cancel my order?
Yes, orders can be canceled before shipment.
Once an order has shipped, cancellations are no longer possible. The return process may apply after delivery if eligibility conditions are met.
10. How can I contact Fragrance Vault?
📧 Email: help.fragrancevault@outlook.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 15, Houston, TX 77084